Australian Emergency Management Institute


Connection 2014 - ConnectEM2 - Social Media Forum

Caroline Milligan, Social Media and Emergency Management Consultant, NZ, presented on the topic of international experience/perspective on virtual operations support teams for EM, including social media strategy and policy development. Dates 14 - 18 July 2014. For more information, go here.
Connection Speakers and Agenda

"I have had the privilege of working with Caroline on a number of VOST deployments and have found her to be a quick thinker, flexible, and extremely easy to work with. She is always willing to try new things and help out, even when a task might seem menial to others. Her dedication and positive attitude are great gifts to the SMEM world and we are fortunate to have her as a colleague." Marlita Reddy-Hjelmfelt, PNW2 VOST Team Lead

"I've had the distinct pleasure of working with Caroline on a number of projects, all of them focused on disaster planning, preparedness and response. Caroline is, in my mind, one of the sharpest, most forward-thinking people in the world around the issue of how social media is changing how we prepare for and respond to disasters. I consistently learn from the work that she's doing in New Zealand and strive to replicate her successes at my local public health department in the US. The highest praise I can give, though, goes beyond her professional work. I consider her a true friend and I look forward to continuing to work closely with her as our field undergoes a sea change that I have no doubt Caroline will be helping to steer. James Garrow, Director of Digital Public Health, City of Philadelphia, Department of Public Health

"As emergency management and public safety agencies increasingly look to social media for situational awareness, and as a tool for communicating with the communities we serve, Caroline has led the charge. Her adoption of a multi-platform strategy and usage of virtual operations support teams during times of crisis, have provided numerous case studies which further justify the use of these tools by all public servants. I commend Caroline for her willingness to forge new ground and investigate emerging technology as it arrives. Alisha Griswold, Training and Exercise Program Manager, King County Office of Emergency Management, Greater Seattle Area